Most common asked questions during order process

Questions & Answers

We collected the most important informations. If something is unclear, don't hesitate to contact us!

Q: How long i have to wait untill I'll get my order?

A: Our average production time is 12 business days.

Q: Do You ship to my country?

A: Yes, we ship Worldwide.

Q: Can I re-order existing design made for our team?

A: There is no minimums on re-orders as long as nothing changes to the design except names and numbers.

Q: What is Your minimum order quantity?

A: There is no minimum. You can order even one piece. We are focused on highest quality, thats why we always check the files against mistakes, color errors etc. There is an additional setup fee ($25/€25/£25) if order less than 3 pieces.

Q: What method of payment do You accept?

A: We accept PayPal and wire transfers.

Q: What are the payment terms?

A: We require full payment before production stage.

Q: My previous manufacturer don't want to sent me the design which i paid for. I would like to order from Jerseys Clinic, what you can do?

A: We believe that when you order a team design you should get the team design, not just some low resolution, preview jpg. We also believe that if you don't like our product so much you can take the design you paid for and move to another company. We call it fair.
That's being said, if you come to us with a project form another company we won't charge a dime for the project adaptation to our jerseys. Even if its a low-resolution jpg file. And we will give you high-resolution usable file afterward. We call it fair too.

However to make it works, this condition should be met:
1. Deposit 100€/100$/100£ deducted from the final invoice (for 5 jerseys or more),
2. Provide the team logo in vector format.

Q: Returns

A: At Jerseys Clinic, we are focused on quality and providing the best possible products and service to each and every customer. Due to their specialized nature, we do not accept returns on custom orders. If for some reason you/your team are not 100% satisfied with your custom apparel, please contact our friendly customer service. We will assist you with any issues you may have.

Q: Turnaround Time

A: Our goal is to produce all order below 12 business days, however turnaround time depends on the time of year and our workload.

Any other questions?

Let us know, how we can help you. We will get back to you asap!